Senior Product Manager, Messaging Platform – AI Services

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. • Own the Messaging Platform — the application where live agents handle concurrent conversations, access customer context and knowledge, and collaborate with AI. • Define and execute the Virtual Agent and channels roadmap. • Lead the AI Services that power the surface — such as automatic conversation summary, voice-to-text transcription and AI-augmented response generation. • Be the go-to expert on Human + AI collaboration. • Own the external documentation for this surface as part of the product. • Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets. • Work directly with customers and account teams to prioritize and sequence delivery. • Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.

🎯 Requirements

• 5+ years of product management experience ideally in enterprise B2B SaaS and/or native AI platforms. • Technical depth to engage credibly with engineers on model behavior, conversation design, channel architecture, and AI/ML tradeoffs — you can reason about accuracy, latency, and trust requirements, not just consume them. • Demonstrated ability to own a complex, multi-surface product area with minimal oversight. • Experience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap. • Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to. • Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.

🏖️ Benefits

• Competitive compensation • Stock options • Healthcare for the family group • Mac equipment • USD 150 per month in flexible benefits • 3 weeks of vacation • English lessons