Product Manager, Messaging Platform, AI Services

🕒 July 14

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Own the Messaging Platform roadmap for live-agent productivity, customer context, knowledge access, and AI collaboration • Define and execute the Virtual Agent and messaging/voice channels roadmap across Web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS, and voice • Lead AI Services including automatic conversation summary, voice-to-text transcription, and AI-augmented response generation • Optimize AI Services for agent handle time, quality, and compliance while balancing accuracy, latency, and trust • Serve as the subject-matter expert on Human + AI collaboration for customers, account teams, and internal stakeholders • Translate customer pain into a prioritized product roadmap • Own external product documentation and drive a docs-first approach • Set strategy and roadmap while balancing customer commitments, technical debt, and platform investments • Establish metrics and telemetry so product outcomes are measurable and decisions are data-driven • Maintain prioritization and communicate product decisions clearly

🎯 Requirements

• 5+ years of product management experience, ideally in enterprise B2B SaaS and/or native AI platforms • Technical depth to engage credibly with engineers on model behavior, conversation design, channel architecture, and AI/ML tradeoffs • Ability to reason about accuracy, latency, and trust requirements • Demonstrated ability to own a complex, multi-surface product area with minimal oversight • Experience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap • Ability to operate in ambiguity and drive to clarity • Track record of shipping features from discovery through delivery • Experience with human-AI workflows or platforms, preferably agent-facing or contact center products • Experience with AI-powered productivity features • Experience with channels, CCaaS platforms, and multi-channel deployments • Comfort navigating AI/ML systems and reasoning about model behavior, latency tradeoffs, and accuracy/trust requirements • Prior experience in a startup or fast-scaling environment • Experience owning a product end-to-end • Comfort approaching product development, ideation, and management in an AI-native workflow • Ability to influence across engineering, design, sales, and customer success • Strong organizational and feedback skills

🏖️ Benefits

• Stock options • Healthcare for the family group • Mac equipment • USD 150 per month in flexible benefits • 3 weeks of vacation • English lessons • Competitive compensation