Senior Product Manager, Observability Tools

🔥 12 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Own scenario creation via the simulation agent, including tools for generating and curating realistic test scenarios. • Own evaluation surfaces, mistake monitoring, and structured data evaluations. • Define methods for detecting, surfacing, and categorizing GenerativeAgent mistakes at scale. • Own the Previewer for assessing configuration changes in simulated conversations. • Own Conversation Explorer for reviewing full production conversations, including agent thoughts and actions. • Build the case for simulation-driven quality with Sales, Customer Success, and Research. • Partner with Research and Engineering on agent architecture, reasoning traces, tool calls, and scenario generation. • Manage the trust layer of the review experience by resolving desynchronization, incomplete traces, and unclear mistake categorization. • Own the data layer, including models, dashboards, feeds, and APIs, that makes ASAPP’s platform trustworthy and actionable.

🎯 Requirements

• 5+ years of product management experience, with meaningful time spent on testing, quality, or review/analytics products in enterprise B2B SaaS. • Direct experience building products around LLMs, AI agents, or other applied AI systems. • Ability to reason about agentic behavior, prompt and scenario design, or model output evaluation. • Experience shipping tools that simulate, test, or preview system behavior before production. • Experience building review or audit tooling for complex, unstructured content. • Ability to turn ambiguous quality signals into clear, defensible categorizations. • Comfort partnering with research and engineering teams on reasoning traces, tool-use logs, and evaluation methodology. • Track record of running discovery with internal or external users and translating it into structured requirements. • Excellent written and verbal communication. • Experience in contact centers, conversational AI, or customer experience analytics is a plus. • Experience with evaluation frameworks or methodologies for generative AI systems. • Prior experience in a startup or fast-scaling environment.

🏖️ Benefits

• Competitive compensation • Stock options • Healthcare for the family group • Mac equipment • USD 150 per month in flexible benefits • 3 weeks of vacation • English lessons