Senior Technical Product Manager

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. • Own the API Connections platform and manage the backlog of platform bets. Manage the commercial relationship with our third-party providers. • Define and execute the A2A and MCP server roadmap. • Lead the developer SDKs. The SDK is the surface through which end users experience ASAPP. • Manage telephony and platform integrations. • Own external documentation (docs.asapp.com) as part of the product. • Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets. • Work directly with customers and account teams to prioritize and sequence delivery • Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence. • Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.

🎯 Requirements

• 5+ years of product management experience in enterprise B2B SaaS and native AI platforms. • Technical depth to engage credibly with engineers on API design, SDK architecture, integration patterns, and AI/ML tradeoffs — you are hands-on producing working prototypes and you need to understand production code. • Demonstrated ability to own a complex, multi-surface product area with minimal oversight. • Experience working directly with enterprise customers and delivery teams to translate pain into prioritized roadmap. • Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to. • Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.

🏖️ Benefits

• Competitive compensation • Stock options • Healthcare for the family group • Mac equipment • USD 150 per month in flexible benefits • 3 weeks of vacation • English lessons