Quality Assurance Specialist – Leadership Team

Job not on LinkedIn

🔥 16 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Conduct end-to-end quality assurance audits • Evaluate virtual assistant performance using QA criteria, SOPs, and scoring standards • Identify process gaps, performance gaps, recurring errors, trends, outliers, and escalation risks • Monitor QA data and performance trends • Perform data entry, validation, cleanup, and reporting • Prepare QA reports, score summaries, and trend analyses for management and operational review • Maintain QA documentation • Coordinate coaching and corrective-action follow-up • Coordinate professionally with Team Leads, Operations, MIS/SEPM, and other departments • Support QA sessions across varying virtual assistant schedules when operationally required • Contribute to calibration, performance improvement, and process improvement activities

🎯 Requirements

• Basic data analytics skills with working knowledge of Microsoft Excel and/or Google Sheets • Ability to perform data entry and validation, sorting, filtering, and basic data cleanup • Working knowledge of IF, COUNTIF/COUNTIFS, SUMIF/SUMIFS, and VLOOKUP/XLOOKUP • Ability to create and interpret Pivot Tables, basic charts, and simple dashboards or summaries • Ability to identify recurring findings, performance trends, outliers, and improvement areas • Strong attention to detail and objective evaluation using established QA criteria, SOPs, and scoring standards • Ability to identify performance gaps, process issues, recurring errors, and escalation risks • Good written and verbal communication skills • Strong organizational and time-management skills • Ability to interpret and consistently apply company SOPs, client-specific processes, and QA standards • Ability to work independently, maintain confidentiality, exercise sound judgment, and remain objective • Ability to coordinate with Team Leads, Operations, MIS/SEPM, and other departments • Willingness to support QA sessions across varying VA schedules when required • Previous experience in Quality Assurance, performance monitoring, operations, data reporting, or a related function is preferred • Experience conducting QA audits, employee performance evaluations, or compliance/process reviews is preferred • Experience supporting coaching, corrective-action monitoring, calibration sessions, or performance improvement initiatives is preferred • Familiarity with KPI monitoring, escalation analysis, process improvement, and client-specific SOPs is preferred • Experience working with multiple teams, clients, or departments in a fast-paced environment is preferred • Must complete the application form with a Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result

🏖️ Benefits

• Paid training and structured onboarding • Fully remote work setup • Company-issued laptop and noise-canceling headset • HMO health coverage (subject to eligibility guidelines) • Paid Time Off (PTO) • Performance-based annual salary increases • Additional bonuses after 6 months of tenure • Long-term employment opportunity supporting stability, growth, and professional development