Service Delivery Manager

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Ascension Executive Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

Recruitment • Human Resources • Executive Search

Ascension Executive Recruitment is a specialist brand placing senior candidates across a range of industries. The company focuses on recruiting for roles such as C-Suite, Director, Head of Function, and Senior Management positions. With a global reach in the Irish and international markets, Ascension has experience in handling confidential campaigns and matching clients with suitable candidates. Their thorough screening and interview process ensures that only qualified candidates are presented to clients, emphasizing quality, transparency, and commitment to equal opportunity.

📋 Description

• Lead network service excellence by driving Managed Service Providers (MSPs) to meet and exceed performance benchmarks, ensuring our clinical and business teams have the stable connectivity they need. • Create seamless service continuity by acting as the strategic bridge between internal teams and external vendors, resolving complex delivery issues before they impact the organization. • Optimize the total cost of ownership through rigorous financial oversight, ensuring our network investments are balanced between high-quality outcomes and fiscal responsibility. • Support continuous infrastructure evolution by identifying service improvement opportunities and approving root cause analyses to prevent systemic issues from recurring. • Champion operational integrity by ensuring all vendor activities align with corporate security policies, architectural standards, and risk management protocols.

🎯 Requirements

• Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. • 3 years of leadership or management experience preferred. • Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service delivery through large-scale Managed Service Providers, including contract negotiation and SLA enforcement. • Financial & Technical Acumen: Proven expertise in IT financial management (CapEx/OpEx) specifically within network service delivery or engineering environments.

🏖️ Benefits

• Paid time off (PTO) • Various health insurance options & wellness plans • Retirement benefits including employer match plans • Long-term & short-term disability • Employee assistance programs (EAP) • Parental leave & adoption assistance • Tuition reimbursement • Ways to give back to your community