Telecommunications Architecture Manager

🔥 52 minutes ago

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Ascension is one of the nation’s leading non-profit Catholic health systems focused on delivering compassionate, personalized care with special attention to vulnerable populations. In FY2025 Ascension reported providing $1. 7 billion in care for persons living in poverty and other community benefit programs plus $1. 8 billion of unreimbursed care for Medicare patients. Operating across 16 states and the District of Columbia, its network includes about 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals and ownership interests in 29 additional hospitals; Ascension also operates 22 senior living facilities and a variety of other care sites (including home health and health clinics). Its specialties include medical services, nursing, health system operations, and healthcare technology, all grounded in its faith-based mission to bring health, healing and hope to all.

📋 Description

• Next-Gen Transformation: Take telecom to the next generation by leading the redesign of our enterprise trunking network, optimizing our E911 infrastructure, and driving Contact Center modernization toward natural language processing and automation. • Cloud Architecture Migrations: Mature existing telecom solution designs by expanding cloud architecture. Oversee the upcoming fiscal year migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms across key markets, while maintaining our primary Avaya footprint in most markets. • Technical Governance: Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows. Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests. • Enterprise Standards: Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments) and align with broader security and infrastructure directives. • Architecture Assessment: Assess existing architectures for cloud readiness or modernization opportunities, including monitoring performance, cost optimization and security compliance.

🎯 Requirements

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. • 3 years of leadership or management experience preferred. • Telecom Expertise: 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures). • Leadership & Capital Management: Formal leadership or supervisory capacity managing technical teams or solution architects, with a proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously. • Financial Acumen: Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders. • Multi-Vendor & Cloud Voice: Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments. • Contact Center & Innovation: Deep understanding of Contact Center architecture, routing, and workflows, with a strong interest or experience in integrating AI/conversational bots. • Hands-on Troubleshooting: While this is a strategic management role, a strong technical foundation is required to effectively guide troubleshooting, configuration validation, and technical decision-making.

🏖️ Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance • Time to recharge: pro-rated paid time off (PTO) and holidays • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning • Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources • Family support: parental leave, adoption assistance and family benefits • Other benefits: optional legal and pet insurance, transportation savings and more