AI Platform Software Engineer

🕒 May 13

🦌 Connecticut, Florida, +1 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🍂 Massachusetts – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💸 Finance

👥 HR Tech

💰 Secondary Market on 2019-02

Finance • HR Tech

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Support and scale adoption of the enterprise AI platform by troubleshooting AI behavior • Identify systemic gaps and drive continuous improvement in platform performance and usage • Work directly with internal associates to resolve issues • Partner closely with engineering teams to diagnose root causes across LLMs, agent workflows, tools (MCP), and backend systems • Investigate and resolve issues reported by users of Agent Assist • Reproduce issues and trace failures across LLM responses, agent workflows, and orchestration • Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs) • Document findings and partner with engineering on resolution leveraging Azure DevOps • Identify issues stemming from prompting, retrieval (RAG), tool selection, or backend systems • Propose improvements to agents, skills, prompts, and workflows • Train internal users on how to effectively use Agent Assist • Run targeted demos, onboarding sessions, and office hours • Act as a trusted advisor to client-facing associates

🎯 Requirements

• Up to 3 years’ experience in a technical support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects) • Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical field • Demonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysis • Foundational experience or exposure to: API testing (Postman or similar) • Reading logs and debugging application behavior • Basic SQL or data inspection • Exposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, projects, or hands-on experimentation • Experience using or willingness to learn AI-powered development tools (e.g., Cursor, Claude Code) • Strong communication skills with the ability to translate technical issues into clear explanations for non-technical users • Demonstrated curiosity and ability to learn quickly in a fast-evolving technical environment.

🏖️ Benefits

• 401(k) match • Medical • Dental • Vision • Paid-Time-Off