Tier 2 Technical Solutions Consultant

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🔥 0 minutes ago

🌾 Iowa, Kansas, +6 more states – Remote

🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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Ascent Pro Support

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🚗 Transport

🤝 B2B

🎯 Recruiter

Transport • B2B • Recruitment

Ascent Pro Support is a service provider focused on minimizing downtime for commercial trucking fleets by delivering emergency road services and roadside assistance with specialized knowledge of the commercial tire industry. In addition to ERS, the company offers customer service and business process outsourcing capabilities—call center/contact center support, payroll and benefits administration, and management services—and provides staffing, recruiting, and human-resources related services tailored to transportation customers. Ascent Pro Support positions itself as a B2B partner that combines hands-on field support for truck fleets with back-office and talent solutions to keep operations running smoothly.

📋 Description

• Provide excellent customer service to internal and external users across the U.S. and Canada. • Provide access for internal and external users to the platform and supporting systems. • Call, email, and join video conference calls with customers to help troubleshoot issues. • Provide technical support including password resets and browser clearing. • Provide users with training on basic functionality of the systems. • Follow established User Management and Incident Management Processes. • Properly escalate and track unresolved issues, following the established Problem Management Process. • Follow up with customers, provide feedback, and persist to a satisfactory resolution. • Ensure proper recording, documentation, and closure of support issues. • Document and escalate feedback and suggestions using the established process. • Assist in the development and maintenance of technology-related guides, manuals, instructions, and training documentation.

🎯 Requirements

• 2 years’ experience in the tech support field. • Excellent verbal and written communication skills. • Strong analytical, diagnostic, problem-solving, time-management, and organizational skills. • Proficient in Microsoft Outlook, Excel, PowerPoint, and Word; intermediate to advanced skills. • Able to work in a fast-paced, deadline-oriented environment. • Resourceful; able to work effectively with minimal supervision. • Able to follow issues all the way through resolution. • Able to collaborate in a team environment to complete required documentation projects. • Able to gracefully receive feedback.

🏖️ Benefits

• Wellmark Blue Cross Blue Shield health, dental, and vision coverage; Ascent pays half the employee premium. • Nine paid holidays per year. • 144 hours of paid time off per year, covering sick, vacation, and personal time. • 401(k) available after one year of service. • Weekly paycheck with direct deposit.