Director of Partner Solutions

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Ascertain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $10M Series A - Ascertain on 2025-04

Artificial Intelligence • Healthcare Insurance • SaaS

Ascertain is an agentic AI-powered healthcare operations platform that automates administrative workflows such as prior authorizations, eligibility verification, referral processing, discharge planning, and denials management. Designed for provider groups, health systems, and payers, Ascertain ingests unstructured data, automates forms, integrates with legacy systems, and includes human-in-the-loop review and traceability to improve approval rates, reduce administrative burden, and accelerate patient access while demonstrating ROI in weeks.

📋 Description

• Own partner success after the sale by leading onboarding, implementation, adoption, and long-term retention efforts for strategic healthcare customers. • Serve as the primary partner contact, building relationships with executive sponsors, operational leaders, and clinical stakeholders. • Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management activities. • Drive adoption and measurable outcomes by helping customers integrate Ascertain into daily workflows and achieve operational and financial goals. • Measure and communicate ROI using key performance metrics to support renewals, expansion opportunities, and strategic decision-making. • Partner with Sales to grow existing accounts through upsell and cross-sell opportunities based on customer needs and success. • Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to improve the customer experience and influence product development. • Build scalable processes and playbooks for onboarding, training, support, and customer success as the function grows.

🎯 Requirements

• 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms. • Experience working with healthcare providers and operational teams, with a strong understanding of ambulatory practice workflows and revenue cycle operations. • Cardiology experience is required; oncology experience is a plus. • Proven ability to manage complex, multi-stakeholder implementations and drive adoption, measurable outcomes, and long-term customer success. • Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems. • Strong communication, relationship management, and analytical skills, with the ability to engage both executive and operational stakeholders. • Startup or high-growth company experience is preferred.

🏖️ Benefits

• Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare. • Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement. • Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions. • Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more.