Customer Success Manager

🔥 2 hours ago

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• As a Customer Success Manager - APAC, you will serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. • You will own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization. • You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. • You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence. • You will help shape how we support customers in a new region.

🎯 Requirements

• You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes. • You are excited to own a strategic book of customers in APAC, balancing both implementation work and ongoing Customer Success for our upmarket customers. • You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization. • You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle. • You have experience managing end-to-end implementations and onboarding projects, including defining scope, aligning stakeholders, communicating project plans, and delivering against milestones and expectations. • You act as the customer’s guide throughout implementation, ensuring expedited time to value and a smooth transition into steady-state customer success. • You are comfortable working in a remote-first environment and can travel up to 10 percent as needed for strategic customer engagements in APAC. • You love becoming a product and industry expert. You create “aha” moments by tailoring configuration, workflows, and training to each customer’s specific hiring challenges. • You have worked with technically complex products and are deeply curious about how things work, enabling you to anticipate risks, troubleshoot issues, and support evolving customer requirements. • You take pride in advising customers on best practices to ensure they get maximum value from Ashby. • You are experienced in change management and help customers successfully adopt new systems, workflows, and ways of working. • You think critically and proactively identify themes across customers, using those insights to improve internal processes, implementation approaches, and customer playbooks. • You use data, signals, and metrics to assess adoption, spot risk, and continuously refine your approach. • You are comfortable operating as the first Customer Success hire in APAC, bringing curiosity, ownership, and initiative to develop the region, define best practices, and partnering cross-functionally.

🏖️ Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year*.* Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Generous paid family leave*.* • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval.