Customer Success Manager

🕒 July 21

🇦🇺 Australia – Remote

💵 A$135k - A$189k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• As a Customer Success Manager - APAC, you will serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. • You will own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization. • You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. • You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence. • You will help shape how we support customers in a new region.

🎯 Requirements

• You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes. • You are excited to own a strategic book of customers in APAC, balancing both implementation work and ongoing Customer Success for our upmarket customers. • You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization. • You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle. • You have experience managing end-to-end implementations and onboarding projects, including defining scope, aligning stakeholders, communicating project plans, and delivering against milestones and expectations. • You act as the customer’s guide throughout implementation, ensuring expedited time to value and a smooth transition into steady-state customer success. • You are comfortable working in a remote-first environment and can travel up to 10 percent as needed for strategic customer engagements in APAC. • You love becoming a product and industry expert. You create “aha” moments by tailoring configuration, workflows, and training to each customer’s specific hiring challenges. • You have worked with technically complex products and are deeply curious about how things work, enabling you to anticipate risks, troubleshoot issues, and support evolving customer requirements. • You take pride in advising customers on best practices to ensure they get maximum value from Ashby. • You are experienced in change management and help customers successfully adopt new systems, workflows, and ways of working. • You think critically and proactively identify themes across customers, using those insights to improve internal processes, implementation approaches, and customer playbooks. • You use data, signals, and metrics to assess adoption, spot risk, and continuously refine your approach. • You are comfortable operating as the first Customer Success hire in APAC, bringing curiosity, ownership, and initiative to develop the region, define best practices, and partnering cross-functionally.

🏖️ Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year*.* Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Generous paid family leave*.* • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval.