Product Support Specialist - EMEA

June 17

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Ashby

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Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

51 - 200 employees

📋 Description

• You’ll also spend time on projects that make the work that we do better.• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.• Developing workflow automation allowing for better team cohesion and efficacy.• As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

🎯 Requirements

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product.• You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.• You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it.• You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

🏖️ Benefits

• 10-year exercise window for stock options.• Unlimited PTO with four weeks is recommended per year.• Twelve weeks of fully paid family leave in the US.• Generous equipment, software, and office furniture budget.• $100/month education budget with more expensive items (like conferences) covered with manager approval.