Associate, Payroll Client Services – APAC

Job not on LinkedIn

November 20

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Referral Jobs (askreferral.io)

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B2B • Recruitment • SaaS

Referral Jobs (askreferral. io) is a professional networking platform designed to facilitate job searches and recruitment through referrals. The platform connects job seekers with referrers, recruiters, and alumni networks to streamline the hiring process and enhance job visibility. With features such as AI-based candidate search tools, automated lead generation, and comprehensive interview preparation resources, Referral Jobs aims to help candidates get hired faster and assist recruiters in finding the best talent for their organizations. Trusted by thousands of companies, it offers a community-driven approach to job referrals and recruitment management.

1 - 10 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs). • Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation. • Manage live messaging channels to support employees in real time, escalating issues when necessary. • Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately. • Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues. • Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows. • Assist in maintaining internal knowledge base articles and FAQs to promote self-service and reduce repeat inquiries.

🎯 Requirements

• General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology. • Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms. • A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders. • Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation. • Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way. • A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment. • Writes and speaks fluent English. • It's not required to have experience working remotely, but considered a plus.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces