Customer Success Manager – AMER

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November 6

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Referral Jobs (askreferral.io)

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B2B • Recruitment • SaaS

Referral Jobs (askreferral. io) is a professional networking platform designed to facilitate job searches and recruitment through referrals. The platform connects job seekers with referrers, recruiters, and alumni networks to streamline the hiring process and enhance job visibility. With features such as AI-based candidate search tools, automated lead generation, and comprehensive interview preparation resources, Referral Jobs aims to help candidates get hired faster and assist recruiters in finding the best talent for their organizations. Trusted by thousands of companies, it offers a community-driven approach to job referrals and recruitment management.

1 - 10 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Manage the entire customer journey, fostering long-term partnerships. • Set and achieve Success Plans with your customers on a regular basis. • Deliver business reviews in partnership with our sales team. • Collaborate with Sales on customer expectations. • Identify and leverage upselling and cross-selling opportunities. • Share customer feedback to improve team processes. • Act as a trusted advisor on product functionality. • Ensure high-quality service delivery. • Educate and train customers on product use. • Monitor customer health to prevent churn and manage escalations.

🎯 Requirements

• A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews • Successful implementation of Customer Success Plans / goals setting strategies • Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions. • Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients. • Excellent attention to detail. • A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals. • Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting. • Fluent written and spoken English, with well-structured communication skills.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces