Customer Service Representative

🔥 13 hours ago

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Aspira

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤝 B2B

🏛️ Government

SaaS • B2B • Government

Aspira is the largest provider of outdoor recreation software in North America, delivering cloud-based reservation, permitting, ticketing, payment processing, and administrative solutions for state and provincial parks, wildlife agencies, municipal and private campgrounds, and campers/RV customers. For over 40 years it has provided campground and lodging reservations, day‑use and parking fulfillment, event registration, call‑center and license fulfillment, point-of-sale and hardware procurement, marketing solutions, reporting and payment/refund processing to help public and private land managers operate and monetize outdoor recreation.

📋 Description

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. • Follow established processes to assist customers with reservations, ticketing, permits, and other services. • Effectively transfer customers to the appropriate department when needed. • Seek management support when necessary for complex issues or escalations. • Document customer interactions accurately according to company standards. • Update customer accounts and system information accurately. • Meet individual KPIs and support department goals for customer service excellence. • Adhere to company policies, procedures, and performance standards. • Complete all required training and coaching within set timeframes. • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. • Contribute to a positive team environment by delivering best-in-class service and supporting department goals. • Perform other duties as assigned to support the contact center.

🎯 Requirements

• High School Diploma or equivalent. • 1+ years of inbound contact center experience. • 2+ years of customer-facing experience in a service role. • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). • Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

🏖️ Benefits

• Flexible schedule is required, including evening or weekend hours