Claims Quality Assurance Director

🕒 April 17

🏈 Alabama, Arizona, +19 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $165k - $195k / year

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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Aspire General Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💸 Finance

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 Debt financing on 2025-09

Finance • B2B • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program. • This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage. • The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.

🎯 Requirements

• Bachelor’s degree required; preferred in Business Administration, Insurance, Risk Management, or related field • 8+ years of experience in property & casualty claims operations and quality assurance • 5+ years of leadership experience in claims management • Prior experience in claims quality auditing preferred • Strong experience with California claims handling; multi-state experience preferred • Strong understanding of claims systems, reserving practices, and regulatory requirements (especially California) • Deep knowledge of automobile claims, including • Material damage (appraisal, total loss, salvage, subrogation) • Bodily Injury and Liability claims (coverage, investigation, evaluation, negotiation) • Litigation (injury and property damage) • Proven ability to design and implement best practices in claims handling and quality assurance

🏖️ Benefits

• Medical • Dental • Vision • HSA* • PTO • 401k • Company observed Holidays