Business Analyst

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🕒 February 6

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Aspire, Jordan

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💳 Fintech

🔒 Cybersecurity

Technology • Fintech • Cybersecurity

Aspire is reimagining and redefining what being a technology partner in the region means. With a commitment to exceeding expectations and providing exceptional quality work, Aspire consists of a group of technology experts with diverse backgrounds and expertise. The company offers a wide range of digital consulting and technology services, including digital strategy, automation, and cybersecurity solutions, while also focusing on social responsibility initiatives. Aspire serves various sectors such as financial services, healthcare, media, e-commerce, and retail, positioning itself as a trusted digital partner across the MENA region and the US.

📋 Description

• This is a remote position. • This team supports critical financial systems and is responsible for both day-to-day operational support (KTLO) and strategic project work. • Managing billing support issues and financial system inquiries. • Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams. • Performing root cause analysis to identify and resolve underlying system and process issues. • Executing manual corrections and data fixes using internal tools when necessary. • Supporting incident and event management, including troubleshooting and resolution of production issues. • Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers. • Designing, documenting, validating, and continuously improving operational processes. • Creating and maintaining process documentation and standard operating procedures. • Operating effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes.

🎯 Requirements

• Strong financial analysis skills with finance and accounting domain expertise. • Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle. • Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations. • Experience working with third-party financial and operational systems. • Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data. • Strong data validation, reconciliation, and root cause analysis skills. • Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions. • Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes. • Ability to identify process improvement opportunities and translate business requirements into scalable operational solutions. • Demonstrated finance domain experience beyond general Business Analyst responsibilities.

🏖️ Benefits

• Be part of a (Remote is here-to-stay) organization • Work and learn from great minds • Explore new opportunities to learn and grow every day by attending technical and non-technical training • Get market exposure by working with international tech leaders • Nursery reimbursement benefit • Attend virtual and onsite international tech conferences • Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC