NOC Analyst Intern

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Aspire Technology Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🔒 Cybersecurity

🏢 Enterprise

💼 Consulting

Cybersecurity • Enterprise • Consulting

Aspire Technology Partners is a technology services and solutions firm that acts as a strategic IT partner for organizations, delivering end-to-end design, implementation, and managed operations of digital infrastructure. Aspire provides collaboration and unified communications, audiovisual platform interoperability, enterprise networking and wireless, data center and cloud services, Internet of Things architecture, and a broad portfolio of managed services. Security is a core offering—Aspire delivers cybersecurity architecture, security consulting, incident response, managed detection & response (MDR), and Managed XDR. The company serves multiple markets including education, energy & utilities, financial services, healthcare, legal & professional services, manufacturing, public sector, and retail, and emphasizes customer success, lifecycle services, and business transformation.

📋 Description

• Play a vital role in the 24/7 monitoring and remediation team. • Accurately identify and resolve system failures and potential issues. • Ensure precise documentation. • Execute maintenance and administrative tasks to support the managed service clients' environments.

🎯 Requirements

• Technical Support and Troubleshooting • Provide technical assistance: Offer timely and effective support to end-users for software, hardware, and network-related issues. • Diagnose and resolve issues: Identify, diagnose, and troubleshoot various IT problems through phone, email, or in-person interactions. • Collaborate for problem resolution: Work with internal/external resources to restore client environments. • Manage RMA processes: Coordinate and track RMA requests. • Move, Add, Change, and Delete (MACD) Operations. • Execute configuration changes, installations, relocations, and decommissions for voice and video communication devices. • Perform updates, installations, and relocations for network equipment. • Manage the setup, configuration, relocation, and removal of peripherals and laptops. • Daily Operational Tasks. • Perform daily preventative maintenance checks and manage client backup services. • Understanding Managed Service Functions. • ITIL framework: Basic understanding of the ITIL framework regarding service, incident, change, and problem management. • Ticket management: Open, track, and close service tickets in ITSM while maintaining detailed notes. • Client and Team Interaction: Handle client requests while answering incoming calls. • Communication management: Manage email inbox and chats. • IT team collaboration: Work closely with the IT team. • User Communication and Compliance: Provide direct communication to affected users. • Shift handoffs: Perform proper handoffs.