Aspire Software
SaaS • Enterprise • B2B
Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.
Customer Support Engineer – Technical
Job not on LinkedIn
September 11
Aspire Software
SaaS • Enterprise • B2B
Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.
📋 Description
• You’ll be the technical front line for Idhammar’s products—triaging, troubleshooting, and resolving issues across application, database, integrations, networking, and cloud infrastructure layers. • Own customer cases from intake to resolution using Jira Service Management (or similar) to meet and exceed SLAs. • Troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, isolate root causes, and deliver fixes or high-quality escalations. • Perform advanced database investigations using SQL Server/PostgreSQL: analyse slow queries, locks, deadlocks, index usage, and craft optimised SQL to remediate performance problems. • Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud). • Review logs/metrics, scale resources, and manage compute, storage, and networking. • Handle identity and access (IAM/Entra ID roles & policies), certificates, and secrets. • Coordinate patching and maintenance windows. • Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, HTTP/HTTPS, firewalls/security groups. • Diagnose connectivity and data integration problems (ERP/SCADA/IoT, OPC UA, REST/gRPC, file-based ETL) with vendors and customer IT teams. • Conduct proactive health checks, patching, and minor hotfix deployments; contribute to playbooks and runbooks. • Communicate clearly with both technical and non-technical stakeholders; provide incident updates and post-incident reports. • Create and improve knowledge base articles, customer guides, and internal troubleshooting recipes. • Collaborate with Product and Engineering on bug triage, feature feedback, and reliability improvements.
🎯 Requirements
• Degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent experience). • Advanced SQL expertise (5+ years), including: Complex joins, window functions, stored procedures, views. • Performance tuning (indexes, execution plans, statistics, partitioning). • Backup/restore basics, data migration, and scripting for maintenance. • Strong experience supporting .NET/Windows server applications and web APIs. • Proficiency in network troubleshooting: TCP/IP fundamentals, routing, and DNS; HTTP/HTTPS, TLS/SSL, and certificate handling; VPNs, firewalls/security groups, load balancers. • Packet capture and analysis (Wireshark, tcpdump, or equivalent). • Hands-on experience with at least one major cloud (Azure, AWS, IONOS Cloud), and familiarity with others: Compute, storage, identity & access, monitoring/logging, secrets management. • Networking basics (VNet/VPC, firewalls/security groups, DNS, TLS). • Scripting/automation with PowerShell and/or Python. • Familiarity with CI/CD (Azure DevOps, GitHub Actions, or similar). • Excellent customer communication, incident handling, and documentation skills.
🏖️ Benefits
• Work From Home • Training & Development • Performance Bonus
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