Operations Manager

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November 21

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Aspire Software

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SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Work with the leadership team and CEO to set and execute on the strategy • Ability to review the operational plan and guide the functional leadership into a focused ROI approach including; Customer Service and Professional Services • Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required • Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets • Review, analyze and roll out strategic changes as they pertains to operational best practices and revenue-driven efficiencies • Collaborate with senior management to set strategies, objectives and policies • Managing vendor and key customer relationships • Contribute to high-priority projects to prepare the company for future growth phases and market readiness

🎯 Requirements

• 5+ years of upper-level experience in the payment processing and payment gateway industry is essential • 5+ years of cross-functional team management experience • Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement • A natural ability to lead performance and process improvement in a business • Bring a proven entrepreneurial spirit and pace-setter traits • Experience working in small to medium-sized payment processing or payment related businesses as an Operations Director or similar-level position • Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals • Excellent analytical and problem-solving skills • Fluent in English, both written and verbal, is essential • Must be legally authorized to work in Canada or the US.