Medical Billing Call Center Representative

🕒 May 21

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💸 Finance

☁️ SaaS

Healthcare Insurance • Finance • SaaS

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Greet our patients in a friendly and positive manner. • Discuss and answer customer questions with a goal of one call resolution. • Updating confidential information and insurance billing • Process credit card payments. • Manage tasks within our internal work queues updating information as necessary. • Respond to website patient inquires via phone call to discuss concerns and provide resolution. • Work with collection agencies to update and provide accurate information. • Respond to Attorney requests for balances and correspondence as well as update and bill insurance. • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

🎯 Requirements

• Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus • Excellent communication skills and professional demeanor • The ability to work under tight deadlines • Strong written and verbal communication skills with customer service focused aptitude • Detail-oriented individuals who are team players highly self-motivated • Ability to function well in a fast-paced and at times stressful environment. • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Competitive Benefit Packages available • Virtual and in-person events to connect with your team. • Ongoing training and development programs • An environment that values transparency