Junior Technical Support Specialist

Job not on LinkedIn

🕒 February 26

🇺🇸 United States – Remote

💵 $40k - $55k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Assembly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🤝 B2B

⚡ Productivity

💰 $10M Series A on 2023-02

SaaS • B2B • Productivity

Assembly is a SaaS platform that provides branded client portals, CRM and billing tools, document signing, invoicing, file sharing, task management, and integrations for professional service firms. It offers an extendable API/developer platform and AI-powered back-office features to automate client onboarding, communication, and payments, targeting consultants, accountants, law firms, marketing agencies, real estate and other tech-enabled service businesses.

📋 Description

• Spend most of your time helping customers — solving issues, answering questions, and keeping them smiling. • Partner with your Support + Success Lead and other teams to tackle tricky problems and find solutions. • Assist with creating and troubleshooting automations through Make and Zapier as well as native Copilot automation workflows. • Translate technical issues into plain language for our customers—no jargon allowed. • Gather info, report bugs, and work with Engineering to improve the product. • Resolve support issues within our SLA agreements, including internal and client accounts, billing and subscriptions, and minor technical issues. • Build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems.

🎯 Requirements

• You thrive in a technical environment and love helping people solve problems. • Quick on your feet and a fast learner—you enjoy figuring things out as you go. • Tech-savvy and comfortable jumping between tools and systems. • Extra points if you’ve played with AWS, Dynamo, Retool, or Front. • Clear and empathetic communicator—you can explain tricky stuff without jargon. • Interested + experienced in working with APIs, databases, and no-code integrations. • Stripe experience is a nice bonus. • You care about users and genuinely want to make their day a little easier.

🏖️ Benefits

• You'll have real impact on how our customers succeed. • Work with a tight-knit, friendly team who loves collaboration and creativity. • Plenty of room to grow and level up your skills as our company scales.