Customer Success Manager, Program Specialist, Italian

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September 21

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Assent

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Compliance • SaaS • Enterprise

Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.

501 - 1000 employees

Founded 2010

📋 Compliance

☁️ SaaS

🏢 Enterprise

💰 $350M Series D on 2022-01

📋 Description

• Develop and nurture lasting relationships with customers as a trusted advisor throughout the customer lifecycle • Define compliance programs and work with Program Support teams to execute client milestones • Actively manage client relationships and lifetime value to preserve and grow revenue • Manage an assigned book of business and oversee Customer Health and performance metrics • Lead high-level strategic planning sessions including Executive Business Reviews • Conduct program reviews to assess needs, status, gaps and next steps • Analyze program results and supply chain responsiveness and identify improvement opportunities • Identify client goals and success metrics and ensure quality product configuration during implementation • Support Sales in renewal management of owned accounts • Take on special projects to improve customer success processes • Serve as a peer partner/mentor to new team members • Coordinate user permissions in the Assent platform with Platform Operations • Advocate and collaborate with internal teams to ensure client success, referrals and references • Work with Product Management to identify and drive product and process improvements • Input and maintain client communications in the CRM • Follow corporate security policies and established processes and procedures

🎯 Requirements

• Excellent oral and written communication skills in Italian • Additional languages considered an asset • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles • Working knowledge of consultative customer management and/or project management roles • Experience working in a technology/SaaS and/or a Professional Services organization considered an asset • Solid Microsoft Excel skills (pivot tables and lookup functions) • Possess intermediate regulatory knowledge to consult with clients • Ability to manage CRM input and maintain up-to-date client communications • Familiarity with corporate security policies and ability to follow processes and procedures

🏖️ Benefits

• vacation time that increases with tenure • comprehensive benefits packages (details vary by country) • life leave days • competitive base salary • corporate bonus program • retirement savings options • flexible work options (remote-first, hybrid expectations) • volunteer days • opportunities to get involved in corporate giving initiatives • professional development days available from day one • wellness initiatives