Assent
Compliance • SaaS • Enterprise
Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.
Customer Support Associate, German Speaker
Job not on LinkedIn
September 30
🗣️🇩🇪 German Required
Assent
Compliance • SaaS • Enterprise
Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.
📋 Description
• Support the Support team in obtaining declarations and other important information from non-responsive suppliers • Communicate with suppliers via email, phone calls and conference calls to gather compliance information and assist with compliance requests • Work directly with top tier suppliers to help them respond to their compliance requests and confirm document quality • Handle inbound calls from suppliers to troubleshoot and navigate compliance requests • Engage unresponsive suppliers through outbound calls, supplier education and webinar invites • Provide German and English language support for translations, hosting webinars, and joining prospect calls with Sales • Work closely with Program Success team to strategize approaches for new customers, client campaigns and supplier issues
🎯 Requirements
• Excellent verbal and written communication skills in German and English • Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres) • Solid ability to manage time effectively and juggle multiple priorities • Computer proficiency using MS Office Suite and Google Applications • Self-starter with excellent time management and ability to adhere to assigned deadlines
🏖️ Benefits
• Vacation time that increases with tenure • Comprehensive benefits packages (details vary by country) • Life leave days • Competitive base salary • Corporate bonus program • Retirement savings options • Flexible work options (remote-first work model) • Professional development days available from day one • Wellness support and emphasis on employee well-being • Volunteer days and corporate giving opportunities
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