Client Services Specialist

🕒 5 days ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Asset Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council's Top 50) and remains the No. 1 third-party student housing property manager in the U.S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living's growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

📋 Description

• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction. • Act as the main point of contact for client inquiries, concerns, and escalations. • Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services. • Provide training sessions to clients on our platform, features, and best practices. • Investigate and resolve client issues in a timely and effective manner. • Collaborate with cross-functional teams to address and resolve complex client challenges. • Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients. • Stay informed about industry trends and updates to provide clients with relevant information. • Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience. • Regularly communicate client feedback to internal teams for continuous product/service enhancement. • Maintain accurate client records and documentation. • Generate and analyze reports to track key performance indicators and provide insights to management.

🎯 Requirements

• Bachelor's degree or equivalent work experience. • Proven experience in client services or a related customer-facing role. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail. • Ability to work collaboratively in a team environment. • Proficient in using CRM software and Microsoft Office Suite.

🏖️ Benefits

• Competitive salary • Flexible working hours • Opportunity for professional development