Systems Support Specialist

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Asset Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council's Top 50) and remains the No. 1 third-party student housing property manager in the U.S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living's growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

📋 Description

• Maintain the property management software & Quickbase system and create custom reporting. • Maintain, generate, expand reporting in Quickbase system & general back end management upkeep. • Maintain Tableau workbooks weekly. • Assist with month-end reporting and potential gross rent. • Assist with migrations. • Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc. • Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc. • Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc. • Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side. • Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services. • Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures. • Assess/verify the effectiveness and accuracy of new data sources. • Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI. • Management of users, files, and processes for ShareFile application management. • Generate monthly and weekly reporting, creating custom reporting as requested. • Assist with special projects. • Assisting in resolving support tickets and holding a backup for support as needed.

🎯 Requirements

• Bachelor’s Degree preferred or two years of housing experience or equivalent. • Property management software skills preferred; ResMan, Entrata, RealPage. • Ability to understand and perform all on-site software functions; advanced computer and development skills required. • Reporting & Support – able to assist with report distribution to clients, manage user administration, and assist with system support and compliance. • Forward Thinking – this role requires someone who is analytical and can problem-solve quickly. • Communication – This candidate needs to have the ability to clearly and professionally communicate with teammates and clients. • Customer Service – this role requires someone focusing on providing extraordinary customer service experiences for internal and external clients. • Problem Solving – this role requires someone who excels in troubleshooting and can analyze a problem quickly.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours