Systems User Management Specialist

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Asset Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

Real Estate

Asset Living is a trusted partner in real estate, specializing in third-party property management. Founded in 1986, it has established itself as a leader in the industry, being the No. 1 third-party student housing property manager in the U. S. for 11 consecutive years, as well as the fourth largest property management firm in the country, according to the National Multifamily Housing Council's Top 50. With over 36 years of experience, Asset Living manages a diverse portfolio that includes multifamily properties, student housing, and various other rental types.

📋 Description

• Respond to support tickets and resolve system issues in a timely manner • Assist with property management system migration during property onboarding • Distribute and support the ongoing use of property management systems • Collaborate with team members to improve processes and optimize system functionality • Maintain system documentation and training materials • Deliver Systems training • Identify and escalate system issues to the appropriate team members • Provide excellent customer service to internal and external stakeholders

🎯 Requirements

• High School Diploma/Equivalent or Greater • Familiarity with property management systems such as RealPage, Entrata and/or Yardi is preferred • Ability to work well in a team-oriented environment • Excellent problem-solving and communication skills • Strong attention to detail and organizational skills • Process optimization focus • Proficiency in Microsoft Office applications