Implementation Manager

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November 19

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Assignar

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Construction • SaaS • Productivity

Assignar is a leading provider of construction operations software, specializing in the management of field operations for contractors and construction companies across industries such as rail, traffic, and utilities. Their platform streamlines scheduling, time tracking, compliance, and reporting, enabling better communication between office and field teams. By digitizing processes and integrating with existing ERP systems, Assignar helps businesses improve productivity, increase profit margins, and achieve greater operational efficiency.

51 - 200 employees

☁️ SaaS

⚡ Productivity

📋 Description

• Own and manage new customer implementations, ensuring successful onboarding and customer adoption • Run new customer Kickoff Calls within 5 business days of sale • Configure customer environments, migrate data, and understand business workflows • Deliver structured training sessions to drive feature adoption and product confidence • Proactively monitor onboarding progress and escalate risks when necessary • Maintain a weekly cadence of training with customers during the onboarding phase. • Develop expert knowledge of Assignar, including system integrations and reporting capabilities • Educate customers on self-service support options • Submit product feedback to the Product Team and advocate for customer needs • Ensure a seamless transition between Implementation and Customer Success teams • Maintain detailed customer notes and status updates in Salesforce & Dock • Conduct post-implementation check-ins to ensure ongoing customer success

🎯 Requirements

• 2–5 years of experience in SaaS onboarding, implementation, or project management • Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels • Strong project management skills with the ability to manage multiple implementations, set expectations, and drive outcomes • A proactive approach to customer engagement and risk management, ensuring customers remain on track throughout onboarding • A data-driven mindset with experience tracking customer progress and success metrics • Ability to thrive in a fast-paced, evolving startup environment • Experience working cross-functionally with Sales, Customer Success, and Product teams • Experience training customers on a B2B SAAS product. • Familiarity with tools such as Salesforce, Confluence, Slack and G-suite

🏖️ Benefits

• Anniversary leave (we offer a paid day off for every year you’ve worked. Eg 5 year anniversary = 5 days. This must be taken the month you hit your anniversary leave.) • Paid parental leave • Employee stock options • Up-skill training opportunities, coaching, and training • In-person events in Sydney a couple times per year! • 2 Paid Volunteer Days/Year