Assima
SaaS • Enterprise • Education
Assima is a leading provider of advanced digital adoption and systems training solutions. The company is renowned for its patented software cloning technology, enabling hyper-realistic simulations and interactive training experiences. Assima's platforms, including Assima Train, In-App Search, and Assist, help businesses streamline employee onboarding, accelerate software adoption, and reduce training costs significantly by offering realistic and updatable training environments. With over two decades of experience, Assima serves a global clientele, including major healthcare, finance, and government organizations, driving digital transformation and enhancing productivity.
Technical Support Engineer
Job not on LinkedIn
May 27
Assima
SaaS • Enterprise • Education
Assima is a leading provider of advanced digital adoption and systems training solutions. The company is renowned for its patented software cloning technology, enabling hyper-realistic simulations and interactive training experiences. Assima's platforms, including Assima Train, In-App Search, and Assist, help businesses streamline employee onboarding, accelerate software adoption, and reduce training costs significantly by offering realistic and updatable training environments. With over two decades of experience, Assima serves a global clientele, including major healthcare, finance, and government organizations, driving digital transformation and enhancing productivity.
📋 Description
• Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world’s largest enterprises. We are seeking a smart and talented Technical Support Engineer to join our growing team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions. You’ll collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates.
🎯 Requirements
• We are looking for someone who: • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus) • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools) • Complete fluency in English • High sense of ownership and urgency in managing client issues • Excellent communication, documentation, and organizational skills • Familiarity with software QA, testing methodologies, and version control tool
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