Executive Assistant – Customer Experience Specialist

Job not on LinkedIn

🕒 May 22

🇿🇦 South Africa – Remote

💵 $1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Monitor and manage the founder's email inbox; triage and prioritise daily action items • Draft email responses and compile a daily review list for founder approval before sending • Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships • Manage calendar, schedule calls, and coordinate follow-ups • Help keep the founder organised, focused, and ahead of deadlines • Handle customer enquiries via email, SMS, and any live channels within defined SLAs • Use Shopify Admin to investigate orders, fulfillment statuses, and customer history • Resolve issues with empathy, speed, and brand-aligned communication • Coordinate with store teams and fulfillment to close cases end-to-end • Maintain and update macros, FAQs, and lightweight SOPs • Identify recurring issues and flag them with suggested fixes • Provide a daily summary of volume, themes, and escalations

🎯 Requirements

• Excellent written English — polished, warm, and professional • Strong organisational skills and high attention to detail • Experience with Google Workspace (Gmail, Docs, Sheets, Drive) • Comfortable with Shopify Admin for order lookups and customer history • Proactive communicator — you flag problems early and follow through • Able to work Hawaii Standard Time (HST) business hours • South African accent preferred for any voice-based customer interactions • Klaviyo (or similar ESP) — ability to check customer tiers and purchase history • Experience with helpdesk tools (Gorgias, Zendesk, Help Scout, or similar) • Background in e-commerce, retail, or luxury/semi-luxury customer service • Experience supporting wholesale or B2B email outreach