Customer Care Agent, German Speaker

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🕒 March 27

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GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally. • Assist customers with payments, order processing, and general questions related to their dermatological treatments. • Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development. • Support the continuous improvement of customer service processes to enhance efficiency and satisfaction. • Provide insights and ideas to optimise the customer experience based on feedback and common concerns.

🎯 Requirements

• Fluent in German (spoken and written) with excellent communication skills. • Strong problem-solving abilities and patience, even in high-pressure situations. • Ability to work independently and as part of a team in a fast-paced environment. • Interest in dermatology, healthcare, or beauty is a plus. • Proficiency in MS Office and adaptability to new digital tools. • Motivated, detail-oriented, and eager to provide an outstanding customer experience. • Previous experience in customer service is beneficial, but candidates with a strong willingness to learn are encouraged to apply.

🏖️ Benefits

• Stable employment • Competitive compensation • Career growth • Access to a community of 25k+ like-minded marketing professionals