Front Desk Assistant

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Confirm the following day's appointments by text via Ring Central — e.g., message all Wednesday patients on Tuesday to confirm. • Respond to incoming patient text messages promptly throughout assigned shifts; the practice communicates with patients exclusively by text, never by phone call. • Schedule and manage bookings in Dr. Chrono (already configured) across multiple providers — Jolene, Elise, Birdie, and Neta. • Ask new/incoming patients what service they're booking (facial, massage/physical therapy, etc.) and route them to the right provider. • Collect insurance card details and date of birth/ID from new patients so eligibility can be verified by the practice owner. • Handle day-of scheduling requests (e.g., a patient texting mid-day asking for a Thursday or Saturday slot) by checking availability in Dr. Chrono and confirming back. • Flag anything unclear or any patient who needs owner attention rather than guessing. • Once ramped up: proactively reach out to existing patients on the client list to encourage booking new appointments (light marketing/outreach).

🎯 Requirements

• Female candidate — required, given the practice's patient base and the sensitive, personal nature of conversations. • Strong, clear English communication skills, both written and any verbal interaction. • Experience with Dr. Chrono and Ring Central preferred; willingness and ability to learn quickly is required if not already familiar. • Comfortable working independently and staying responsive during assigned shift windows — this is a texting-first, fast-response role. • Reliable and consistent; this is a small, family-run practice where front desk coverage directly affects the business. • Prior experience in a medical, aesthetic, or wellness front-desk/scheduling role is a strong plus. • Based in South Africa or the Philippines preferred.

🏖️ Benefits

• $50 birthday bonus • $200 testimonial bonus