Receptionist – Customer Support Assistant

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🕒 May 12

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Answer all incoming calls in a professional, friendly, and polished manner. • Use a provided decision tree and extension list to identify the caller’s needs and route calls. • Take detailed messages when the appropriate contact is unavailable and ensure timely follow-up. • Manage periods of higher call volume while maintaining a calm, courteous demeanor. • Provide basic information to callers based on FAQs, scripts, and reference documents. • Maintain a high level of customer care in all interactions, representing a premium, high-end brand. • Capture and update caller information and call details into a CRM or project management system. • Assist with simple spreadsheets and data entry. • Suggest improvements to scripts or workflows where appropriate. • Keep internal documentation accurate and up to date.

🎯 Requirements

• 3+ years experience in a receptionist, call center, front desk, or customer service role. • Excellent spoken English with a clear, easy-to-understand accent. • Confident and professional phone presence; comfortable answering calls for most of the shift. • Strong listening skills and ability to quickly understand caller needs and follow structured logic (decision tree). • High attention to detail when taking messages, logging information, and routing calls. • Tech-savvy and quick to learn new systems, tools, and processes. • Reliable, punctual, and comfortable working US business hours. • Experience working with US-based companies is a plus.

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM