Assurant
10,000+ employees
Founded 1892
💸 Finance
👥 B2C
💰 Post-IPO Debt on 2023-02
Finance • Insurance • B2C
Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.
Senior Business Unit Systems Analyst
🕒 May 22
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Assurant
10,000+ employees
Founded 1892
💸 Finance
👥 B2C
💰 Post-IPO Debt on 2023-02
Finance • Insurance • B2C
Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.
📋 Description
• Provide production support and triage for issues impacting systems, call centers, and customer-facing platforms • Investigate, reproduce, and document system defects, working closely with IT to drive resolution • Analyze system behavior using SQL and data-driven insights to support troubleshooting and decision-making • Support and execute User Acceptance Testing (UAT) and validate that solutions meet business needs • Partner with IT teams to track, prioritize, and resolve defects and enhancements • Collaborate across teams to ensure systems are aligned across multiple entry points (IVR, web, apps, call center tools) • Support new product implementations, enhancements, and integrations for mobile and insurance-based solutions • Identify not only immediate fixes but also long-term, scalable solutions to recurring issues • Coordinate closely with cross-functional stakeholders including IT, Operations, Product, Compliance, and Marketing • Contribute to initiatives aimed at improving customer experience, efficiency, and system performance
🎯 Requirements
• 7+ years of experience as a Business Analyst, Systems Analyst, or similar role • Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience) • Strong experience supporting complex systems and integrations in production environments • Hands-on experience with SQL and data analysis (ability to independently query and interpret data) • Experience with production support, issue triage, and defect management • Solid understanding of testing methodologies and UAT processes • Excellent problem-solving skills with the ability to analyze and resolve complex issues • Strong communication and stakeholder management skills (ability to translate technical and business needs) • High level of attention to detail, organization, and follow-through • Ability to manage multiple priorities in a fast-paced and dynamic environment • Advanced English communication skills (written and verbal)
🏖️ Benefits
• Competitive compensation aligned with market and internal equity • Work on high-impact systems supporting leading mobile carriers and large-scale operations • Collaborate with cross-functional and globally distributed teams • Gain exposure to complex integrations, product launches, and continuous system improvements • Thrive in an environment that is dynamic, evolving, and driven by data and innovation
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