Customer Success Manager – Legal Solutions

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2017-04

AI • Compliance • SaaS

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Own a portfolio of 70–85 accounts across 5+ products, with primary responsibility for retention, adoption, and net revenue retention • Drive proactive engagement through regular client touchpoints, optimization check-ins, and usage reviews that surface risk early and reinforce value • Manage the full renewal cycle — forecasting, negotiating multi-year terms and annual price increases, and closing on time, with commission tied to retention outcomes • Monitor product usage and adoption metrics; translate trends into proactive outreach and concrete recommendations that move clients forward • Track and document each client's goals and success metrics throughout the lifecycle, consistently demonstrating value back to the client as milestones are reached • Identify and flag expansion signals to the sales or account management team; collaborate to bring those opportunities to close • Serve as the primary point of contact across the client lifecycle, building relationships at multiple levels of the client organization • Lead high-level product training sessions, webinars, and onboarding for new users across your accounts • Maintain regular communication with product support and retention leadership, sharing account health insights (positive and at-risk) to support overall retention efforts • Collaborate cross-functionally with Support, Product, and Implementation teams to resolve client issues and escalate appropriately • Contribute to knowledge base content and internal best practice documentation • Participate in Mitratech client advocacy programs, events, and thought leadership initiatives

🎯 Requirements

• Candidates must be fluent in English (written and spoken). This role is open to candidates based in Mexico who are eligible to work in their country of residence. • 2–4 years of experience in Customer Success, account management, or a client-facing retention role in B2B SaaS • Demonstrated ability to manage a large, multi-product account portfolio with strong retention outcomes • Comfort navigating renewal conversations including pricing negotiations and multi-year commitments • Ability to learn software products quickly and communicate their value clearly to non-technical users • Ability to analyze usage data and adoption metrics and translate them into proactive outreach and recommendations • Excellent communication skills — clear, warm, and professional across email, phone, and presentations • Strong organizational skills with the ability to manage a high volume of accounts and prioritize effectively • Proficiency with Salesforce (or equivalent CRM), Google Workspace, and Microsoft Office • Self-motivated and accountable; comfortable working both independently and cross-functionally • Familiarity with corporate legal departments, legal operations, or enterprise compliance environments is a plus

🏖️ Benefits

• We are an equal-opportunity employer that values diversity at all levels.