Implementation Specialist, Professional Services – HRS

🔥 3 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

⚖️ Legal

🤖 Artificial Intelligence

💰 Private Equity Round on 2017-04

Consulting • Legal • Artificial Intelligence

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Lead new-customer onboarding from kickoff through implementation completion, guiding customers through setup requirements, timelines, and milestones • Configure customer accounts, user access, settings, and workflows • Perform quality assurance testing and validation to ensure accurate, complete configurations • Manage multiple implementation projects simultaneously • Track progress and proactively communicate status updates to customers and internal stakeholders • Build customer relationships through clear, timely communication • Guide customers throughout implementation and promptly address questions and concerns • Partner with internal teams to resolve issues and coordinate activities • Ensure seamless transitions from implementation to ongoing account management or support • Contribute ideas to improve onboarding processes and implementation workflows • Maintain accurate documentation and implementation records

🎯 Requirements

• Role open only to candidates residing in Mexico; applications from outside Mexico will not be reviewed • Strong organizational and project management skills; ability to manage multiple projects and competing priorities simultaneously • Excellent written and verbal communication skills with a professional, customer-centered approach • Strong attention to detail and commitment to quality • Customer-focused, service-oriented, self-motivated, proactive approach with strong ownership • Comfortable learning new systems, tools, and processes • Experience in customer onboarding, implementation, or customer-facing roles preferred • Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred • Equivalent combination of education, training, and relevant work experience will be considered • 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role • Experience managing multiple projects, customer relationships, or onboarding activities preferred • Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred • Demonstrated commitment to exceptional customer experiences and successful project outcomes

🏖️ Benefits

• Globally dispersed team and diverse, inclusive work culture • Learning opportunities • Entrepreneurial spirit with enterprise investment • Equal-opportunity employment