Product Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2017-04

AI • Compliance • SaaS

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions • Research, troubleshoot, and resolve support issues within response and resolution goals.  As needed, identify workarounds and communicate to customers • Provide solutions where issues are identified via the self-service portal • Maintain detailed call and email records for all customer interactions • Prioritize and resolve issues based on service level agreements and severities • Responsible for meeting customer satisfaction goals monthly

🎯 Requirements

• 6 months - 1 year of experience working in a customer service environment • Highly dependable and professional • Excellent problem-solving and listening skills • Highly motivated, self-starter with a positive attitude • Proficient/fluent English-language written and verbal communication skills • Experience using case management systems (Salesforce.com, Jira, Zendesk) • Experience with Windows Operating Systems and Microsoft Office applications

🏖️ Benefits

• Health, Dental & Vision Insurance * • 401 (k) + Employer Match * • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program • Remote Work • Career Advancement & Professional Development Opportunities • Employee Recognition • LinkedIn Learning Platform