Senior Manager, Professional Services – LS

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🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2017-04

AI • Compliance • SaaS

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Provide strategic direction and support to individual team contributors and services leadership, fostering a culture of collaboration, accountability, and continuous improvement. • Working with services leadership identify, build, and deploy strategic initiatives that will improve project delivery; reduce time to value, reduce total cost of implementation and ownership, enhance customer experience, and drive adoption for customers. • Build and maintain strong relationships with key stakeholders, including clients, internal teams and third-party vendors. • Drive to success across the Professional Services Department including budget management, resource allocation (staffing for teams as well as upcoming projects) and department process optimization. • Cultivate strong relationships with internal stakeholders, particularly the sales, customer success, and product teams, to ensure alignment on product roadmaps and efficient onboarding processes. • Empower reports to team members by providing them with the necessary tools, resources, and support to excel in their roles.

🎯 Requirements

• 3+ years of experience in a leadership role or roles that required process development and deployment, development of teams and leaders. • 3+ years of experience in Professional Services or similar role for SaaS or SaaS like organizations • Proven track record in managing multiple teams, clients, collaboratively and effectively prioritizing work schedules based upon business and corporate goals, and proposing viable options and recommended solutions to address business needs • Strong business acumen and leadership experience - proven track record of acting as a valued business partner to senior leadership • Ability to understand the strategic direction of the business to ensure that new consulting practices are implemented to advance operational strategies and business needs • Able to influence the scope and management of initiatives across organizational boundaries • Ability to build and maintain relationships with team participants, business stakeholders, and Senior Management across organizational boundaries, and lead cross-functional teams • Ability to effectively synthesize information, clearly articulate relevant details to appropriate project members, and consistently communicate with all project stakeholders • Travel required up to 20% for Mitratech events, client site visits and conferences. • Experience managing a team of project/program managers, functional consultants, and subcontractors

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development