IT Infrastructure Operations Engineer I

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Monitor server and network infrastructure health using established monitoring tools and dashboards, identifying alerts and anomalies requiring attention. • Provide first-level response to service tickets within the organization's ticketing system, ensuring 2-hour initial response SLA compliance for all incoming requests. • Perform basic troubleshooting of Dell PowerEdge server hardware issues using iDRAC interfaces, RAID, escalating complex problems to L2 support with detailed documentation. • Execute routine health checks on Cisco routers and switches, documenting status and flagging any deviations from normal operating parameters. • Follow standardized runbooks and operational procedures for common infrastructure issues, ensuring consistent resolution approaches across the team. • Log and document all incidents, actions taken, and resolutions in the ticketing system with accurate and detailed information for knowledge management. • Escalate unresolved or complex issues to L2/L3 engineers with comprehensive handover notes including symptoms, actions attempted, and relevant logs. • Assist with routine maintenance activities including scheduled reboots, basic configuration backups, and pre-approved firmware update executions under supervision. • Participate in shift handover meetings, providing clear status updates on open tickets and ongoing issues to incoming team members. • Coordinate with on-site technicians and vendors for basic hardware replacement activities, ensuring proper ticketing and tracking of all dispatch requests. • Maintain awareness of scheduled maintenance windows and change activities, monitoring for any unexpected impacts during and after implementation. • Contribute to the continuous improvement of runbooks and documentation by identifying gaps and suggesting updates based on real-world incident handling experience.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience with 2+ years in IT support roles. • Basic understanding of server hardware components, networking fundamentals (TCP/IP, DNS, DHCP), and familiarity with enterprise infrastructure concepts. • Foundational knowledge of ticketing systems, monitoring tools, and remote management interfaces; exposure to Dell iDRAC or similar BMC tools is advantageous. • Strong verbal and written communication skills with the ability to document issues clearly and escalate effectively to senior engineers. • Willingness to work in a 24x7 rotational shift environment, including nights, weekends, and holidays, supporting a global infrastructure. • Industry certifications such as CompTIA A+, Network+, or CCNA (or actively pursuing) are preferred; demonstrated eagerness to learn and grow technically.

🏖️ Benefits

• Professional development opportunities