Technical Writer II

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Create and maintain clear process documents, step-by-step guides, and standard procedures that support day-to-day IT operations and system upkeep. • Work with engineering, operations, and reliability teams to document service expectations, incident learnings, and continuous improvement outcomes. • Prepare installation and deployment guides that help field and support teams perform their tasks accurately and consistently. • Organize and manage the internal knowledge base, ensuring documentation is easy to find, up to date, and aligned with company standards. • Convert complex ideas, workflows, and designs into simple, easy-to-understand documents for both technical and non-technical audiences. • Support compliance and audit efforts by documenting policies, procedures, and operational controls in a structured format. • Develop and maintain documentation standards, templates, writing style guidelines, and a shared glossary of commonly used terms. • Collaborate with subject matter experts to gather accurate information and validate documented processes. • Collect feedback from users of the documentation and continuously improve clarity, usability, and accuracy. • Ensure documentation supports knowledge sharing, onboarding, operational consistency, and service quality.

🎯 Requirements

• 3+ years of experience in technical or business process documentation, preferably in IT, operations, or service-oriented environments. • Strong written communication skills with the ability to simplify complex information into clear and concise content. • Experience working with cross-functional teams and capturing knowledge through discussions and interviews. • Familiarity with documentation or knowledge-management tools such as Confluence, SharePoint, or similar platforms. • Strong organizational skills, attention to detail, and a structured approach to content creation and maintenance. • Ability to manage multiple documents, prioritize updates, and meet deadlines in a fast-paced environment.