ServiceNow Technical Consultant – IT Asset Management, SAM Pro, HAM Pro

🔥 1 hour ago

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Astrica

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

💰 Seed on 2022-02

Consulting • B2B • Artificial Intelligence

Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.

📋 Description

• Participate in the technical delivery of ServiceNow IT Asset Management solutions, helping customers implement SAM Pro and HAM Pro capabilities aligned with industry best practices • Configure and develop ServiceNow IT Asset Management applications, including Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows • Work closely with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy ServiceNow solutions that meet customer requirements • Develop and configure platform functionality using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog

🎯 Requirements

• 3+ years of hands-on ServiceNow platform development and configuration experience • Experience implementing or supporting ServiceNow IT Asset Management, including SAM Professional and/or HAM Professional • Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs • In-depth knowledge of CMDB, Discovery, Asset Management, and software and hardware asset lifecycle processes • Experience working in Agile environments, participating in sprint planning, backlog refinement, story estimation, and testing activities • Ability to troubleshoot issues, perform root cause analysis, and develop scalable ServiceNow solutions • Experience working directly with customers, gathering technical requirements, and supporting solution delivery • Strong communication skills and the ability to collaborate effectively with both technical and functional teams • A desire to learn new ServiceNow capabilities and continuously expand technical expertise • A collaborative, adaptable, and customer-focused approach

🏖️ Benefits

• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp