ServiceNow Product Owner

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July 13

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Astrica

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Artificial Intelligence • Enterprise • SaaS

Astrica is a leading ServiceNow consulting firm that specializes in leveraging artificial intelligence to revolutionize ServiceNow solutions for innovative organizations. Focused on advising, implementing, and managing ServiceNow projects, Astrica partners with clients across various industries, including financial services, government, healthcare, and higher education, to maximize the value of their ServiceNow investments. Born in the AI era, Astrica is dedicated to providing cutting-edge solutions and insights to help organizations optimize their operations and drive success. With a team of industry veterans, Astrica aims to deliver perpetual improvements through AI-enhanced ServiceNow solutions.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead workshops! Lead functional discovery and functional process workshops / working sessions leveraging the Astrica agile methodology • Solve problems! Gather business requirements and translate them into workable solution specifications in the form of user stories and acceptance criteria • Advocate for best practices! Define industry and client-specific business processes and identify opportunities for business process optimization • Enable our clients! Facilitate training sessions and workshops for end-users and IT staff to ensure effective and continued adoption of the ServiceNow platform. Develop functional process guides, workshop materials and techniques • Drive Quality Solutions! Engage in and support functional testing as needed, oversee user acceptance testing (UAT), as well as deployment and go-live activities, ensuring a smooth transition to the ServiceNow platform. • Be the business process SME throughout the lifecycle of all engagements • Win with us! Support sales efforts, as needed

🎯 Requirements

• (required) 3+ years of ServiceNow platform experience with a comprehensive understanding of the product suite. • (required) ServiceNow CSA or higher ServiceNow certification. • 8+ years of related client-facing professional consulting experience, preferably with ServiceNow. • Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment. • Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories. • Ability to lead client-facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts. • Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects. • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. • A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. • A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

🏖️ Benefits

• An organization-wide focus on learning and development • great pay package • unlimited vacation plus a whole array of top-notch benefits • and an award-winning culture.