Operations Specialist

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🕒 April 20

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AstroLabs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏢 Enterprise

🏠 Real Estate

Enterprise • Real Estate

AstroLabs is a leading business expansion platform focused on supporting high-growth companies entering the Gulf markets, specifically Saudi Arabia and the UAE. They provide a comprehensive range of services including market entry, business setup, and growth strategies. AstroLabs works in partnership with government and leading private sector organizations to develop strategic industries in the region, aligning with local economic initiatives such as Saudi Vision 2030. Additionally, they offer coworking spaces in Riyadh and Dubai, facilitating a strong network and community of business leaders.

📋 Description

• Manage Service Delivery & Operational Excellence • Execute HR, PRO, and GRO services for clients such as visa processing, employee registration, insurance issuance, certificate renewals, and residency management • Maintain exceptional accuracy and timeliness in all assigned tasks and services • Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with at least 95% accuracy • Execute services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency • Liaise with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) online and in person when required • Maintain and enhance documentation, SOPs, and process checklists to ensure consistency, efficiency, and scalability • Log working hours in relevant tracking systems and maintain an optimal utilization rate • Ensure all deliverables and updates are recorded systematically for reporting and compliance purposes • Troubleshoot operational bottlenecks or delays and coordinate solutions within your scope of work • Stay updated on evolving regulations and adapt workflows accordingly • Share learnings and updates with peers to foster a culture of continuous improvement • Participate in internal trainings to strengthen technical knowledge and professional maturity • Uphold AstroLabs’ standards of integrity and professionalism in all interactions with internal teams and external partners.

🎯 Requirements

• Strong understanding of HR, PRO, and GRO processes in Saudi Arabia • Skilled in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems • Excellent attention to detail, organization, and time management • Proficiency in Microsoft Office (especially Excel) and CRM tools • Strong written and verbal communication skills in Arabic and English.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities