Bilingual Relationship Specialist II – English, Digital Marketing

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🕒 April 23

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Atento

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $37M Undisclosed on 2023-09

B2B • Artificial Intelligence • Enterprise

Atento is a global customer experience (CX) and business process outsourcing (BPO) company that combines decades of contact-center expertise with AI-driven solutions, analytics, and CX consulting. The company offers end-to-end BPO services—acquisition, sales, care, retention, collections, and back-office automation—alongside AI agents, agent-assist tools, and analytics platforms to optimize operations and personalize customer interactions. Atento positions itself as a Business Transformation Outsourcing (BTO) partner for enterprises seeking to improve efficiency, customer experience, and digital transformation.

📋 Description

• Resolve issues related to customer accounts, internal policies, and general support; • Provide multiskill support (chat, e-mail, and/or voice) in a humanized manner, handling a high volume and variety of requests; • Manage multiple simultaneous interactions across different channels, using various online tools; • Regularly consult internal guides and follow service standards and policies accurately; • Achieve and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality); • Communicate with the internal team in English – reading and interpreting written English is essential.

🎯 Requirements

• Be at least 18 years old; • Minimum high school diploma (currently enrolled in or completed higher education is a plus); • Experience in a call center or customer support role is a plus; • Knowledge of digital marketing is a plus; • Intermediate or Advanced English level (there will be tests); • Must reside near or have easy access to the Nova São Paulo Unit (South Zone of São Paulo). • Technical and behavioral competencies: • Basic computer and typing skills (required); • Good interpersonal communication and empathy to deal with different customer profiles; • Ability to manage time and work autonomously, even under high demand; • Organization, results orientation, and attention to detail.

🏖️ Benefits

• Transport allowance; • Meal voucher and/or food allowance; • Life insurance; • Funeral assistance; • Childcare/babysitting assistance / Support for children with disabilities / School transport allowance; • Employee discounts on products; • Dental care; • Medical assistance/healthcare; • Pet health plan; • Discounts at gyms / sports activities; • Educational partnerships with course discounts; • Career development plan; • Home office allowance.