Customer Support Specialist III – Data Analysis

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

💵 R$3.3k / month

⏰ Full Time

🟠 Senior

🔴 Lead

📉 Data Analyst

👻 Ghost score 0%

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Send daily reports, analyze KPI variations, and support leadership in decision-making; • Monitor performance indicators and provide operational support; • Perform daily database updates to populate all dashboards currently developed by the MIS (Management Information Systems) team; • Automate processes to ensure timely updates and improve database loading efficiency; • Manage MIS deliverables; • Monitor deviations in results and indicators generated by MIS; • Provide models and information to support MIS activities; • Negotiate scope, priorities, and requirements for the development of MIS reports and tools; • Ensure delivery quality and compliance with request requirements.

🎯 Requirements

• At least 18 years of age; • Completed bachelor's degree (preferably in a quantitative field or Business Administration); • Strong analytical skills, with a critical and constructive mindset; • Detail-oriented; • Excellent organizational skills; • Ability and willingness to work with others; • Excellent verbal and written communication skills and ability to work in a team; • Commitment to results and quality; • Adaptability; • Previous or current experience with data modeling, reports, KPIs, dashboards, and automation; • Advanced knowledge of SQL Server, Oracle, ETL, Visual Studio Integration Services, SaaS, and Power BI; • Advanced knowledge of Excel (VBA/macros) and PowerPoint; • Knowledge of Kanban; • Knowledge of and experience in operations; • Experience in MIS/BI (preferred); • Advanced proficiency in Microsoft Office is essential; • Intermediate knowledge of Microsoft Access; • Experience creating reports and performance indicators; • This position is also open to people with disabilities and beneficiaries of Brazil's Social Security rehabilitation program.

🏖️ Benefits

• Transportation allowance; • Meal and/or food allowance; • Childcare assistance / assistance for children with disabilities; • Product discounts; • Dental insurance; • Health program; • Gym membership and sports activity discounts; • Educational partnerships with course discounts; • Life insurance; • Funeral assistance; • Career development plan.