Mid-level Conversational Designer

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Plan, design and evolve conversational flows for conversational interfaces, with a focus on usability, clarity, engagement and efficiency. • Ensure consistency and coherence of the conversational experience by following tone, language and pattern guidelines defined by the team. • Support the execution of behavioral analyses and flow validations, proposing improvements based on data and feedback. • Collaborate with senior UX Designers, development, QA and computational linguists to translate technical and business requirements into high-quality conversational experiences. • Document design decisions, flows and learnings, keeping materials and standards up to date. • Support the continuous evolution of conversational experiences through analysis of metrics, logs and operational results.

🎯 Requirements

• Basic knowledge of conversational interface design, chatbots or voicebots. • Introductory knowledge of design thinking. • Familiarity with performance and operational metrics and basic analysis of conversational data. • Good organization, critical thinking and attention to detail. • Ability to work with guidance and feedback, gradually increasing autonomy in deliverables. • Ease collaborating with multidisciplinary teams, communicating ideas and decisions clearly. • (Required) Intermediate knowledge of English.

🏖️ Benefits

• Meal voucher and/or food allowance; • Life insurance; • Funeral assistance; • Childcare assistance / assistance for children with disabilities; • Discount on products; • Dental care; • Medical care; • Discounts on gyms / sports activities; • Educational partnerships with course discounts; • Career development plan.