Senior Conversational Designer Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Plan, design, and evolve conversation flows for conversational interfaces, focusing on usability, clarity, engagement, and efficiency • Ensure consistency and coherence across the conversational experience by following the tone, language, and pattern guidelines defined by the team • Support behavioral analysis and flow validation, proposing improvements based on data and feedback • Partner with senior UX Designers, development, QA, and computational linguists to translate technical and business requirements into effective conversational experiences • Document design decisions, flows, and learnings while keeping materials and standards up to date • Support the continuous improvement of conversational experiences through the analysis of metrics, logs, and operational results

🎯 Requirements

• Bachelor’s degree in a related field • Basic knowledge of conversational interface, chatbot, or voicebot design • Introductory knowledge of Design Thinking • Familiarity with performance and operational metrics and basic conversational data analysis • Strong organizational skills, critical thinking, and attention to detail • Ability to work with guidance and feedback, gradually developing greater autonomy in deliverables • Ability to collaborate effectively with multidisciplinary teams, communicating ideas and decisions clearly • Intermediate English proficiency • A “Time to Talk” score of Good or above • Employees who have undergone any type of internal movement should consult the movement table in Policy NI-002 and the eligible positions

🏖️ Benefits

• Transportation allowance • Meal and/or food allowance • Life insurance • Funeral assistance • Profit-sharing (PLR) • Childcare assistance / Assistance for children with disabilities • Product discounts • Dental care coverage • Medical care coverage • Gym memberships / Sports and fitness discounts • Educational partnerships with course discounts • Career development plan