Knowledge Management Analyst – Documentation, E-Learning and AI

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Global Tech Holding

WebsiteLinkedInAll Job Openings

11 - 50 employees

Logistics • Technology • Software

Global Tech Holding is a logistics intelligence platform that specializes in the management and operation of ports, terminals, and warehouses. Their unified system provides real-time data for agile and strategic decision-making, aiming to reduce costs and optimize operational resources such as equipment, team, and space. With features like 3D Digital Twin technology and automated task management, Global Tech Holding enhances efficiency and productivity in logistics operations, ensuring better control, governance, and compliance with regulations.

📋 Description

• Structure and manage the company’s Knowledge Management strategy. • Organize, standardize, and keep the corporate knowledge base up to date. • Define documentation, categorization, and versioning standards. • Create processes for capturing, organizing, and disseminating knowledge. • Ensure critical information is accessible, up-to-date, and reliable. • Promote a culture of documentation and knowledge sharing across teams. • Produce technical and functional documentation. • Develop system and process manuals. • Create quick reference guides, FAQs, and support materials. • Develop operational workflows and diagrams. • Review existing content to ensure clarity and standardization. • Translate technical information into plain language for diverse audiences. • Design learning paths for employees. • Create online training. • Produce video lessons, presentations, and educational content. • Structure onboarding journeys. • Create assessments and mechanisms to track learning progress.

🎯 Requirements

• Bachelor’s degree or technologist-degree equivalent • Minimum of 1 year of experience in process or systems documentation • Excellent written communication skills • Ability to structure complex information • Ability to convert technical content into instructional, easy-to-understand materials • Interest in using Artificial Intelligence as a supporting tool for content creation and documentation • Highly organized and detail-oriented • Ability to collaborate with different departments across the company