CSM Manager, Enterprise RCM

2 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $97k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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athenahealth

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Artificial Intelligence

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

📋 Description

• Ensure customer satisfaction and retention within assigned book of accounts • Effectively network and build trusting relationships with client operational leadership • Conduct performance review sessions with clients to review practice performance and map business goals • Work with teams across athena to solve issues and address challenges • Tailor a long-term success plan for each client • Assess and prioritize issues that may lead to client attrition risk • Collaborate with, learn from, and mentor fellow CSMs

🎯 Requirements

• Bachelor’s degree preferred • 5-7 years of professional experience • Working knowledge of healthcare revenue cycle service or operations role • Executive-level communication skills • Strong working knowledge of Salesforce and Gainsight is a plus • Ability to work independently and as a member of an extended, cross-functional team

🏖️ Benefits

• Health & financial benefits • Commuter support • Collaborative workspaces • Dog-friendly offices • Professional development opportunities • Annual discretionary bonus plan • Variable compensation plan • Equity plans