athenahealth
Healthcare Insurance • SaaS • Artificial Intelligence
athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.
5001 - 10000 employees
Founded 1997
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2017-05
Director, Product Management – Operations Technology
Job not on LinkedIn
October 29
athenahealth
Healthcare Insurance • SaaS • Artificial Intelligence
athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.
5001 - 10000 employees
Founded 1997
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2017-05
📋 Description
• Act as Customer Success in IT, possessing deep business acumen, Customer Success subject matter expertise, and technical process. • Collaborate with the Product Management Executive Director to identify business opportunities that can drive the success of our solutions. • Ensure that product decisions align with organizational goals and objectives and program success criteria. • Actively monitor and collaboratively manage the Operations Technology enhancement and bug fix backlog. • Proactively evaluate Customer Success for areas of improvement. • Serve as Product Owner for scrum teams across areas of assigned accountability. • Help to remove obstacles to effective and efficient product and program delivery. • Foster strong relationships with key stakeholders, including Customer Success teams, IT teams, and end-users, to ensure their needs are met and their feedback is incorporated into product development and enhancement processes.
🎯 Requirements
• 5+ years of relevant product management experience and/or extensive Operations Technology domain knowledge, especially as it relates to Customer Success. • 5+ years working with stakeholders in a business environment, working across cross-functional groups. • Experience delivering enterprise platforms (e.g. Workday, Salesforce, Fusion, PeopleSoft, etc.). • Technical understanding of data pertaining to Enterprise Business Applications, ability to gut check technical feasibility and timelines, and remove technical development barriers. • Experience managing tech in a SOX and SOC1 environment.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options • Tuition assistance • Employee resource groups • Collaborative workspaces
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