Engineering Manager, NOC Automation and Custom Tools

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $136k - $232k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

Healthcare Insurance • SaaS • Artificial Intelligence

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Lead, coach, and develop a team of software engineers. • Set clear priorities, goals, and expectations aligned to business and operational needs. • Manage sprint planning, work intake, delivery tracking, staffing, performance management, and career development. • Create an inclusive, accountable team environment that supports technical excellence and continuous improvement. • Partner with cross-functional stakeholders to translate operational pain points into scalable software solutions. • Design, build, and support internal applications, services, and workflow tools for operational users. • Support both frontend and backend development with maintainable, secure, performant solutions. • Identify opportunities to automate manual and semi-manual operational workflows. • Provide technical leadership across architecture, code reviews, release planning, and production readiness. • Promote strong engineering practices including source control, automated testing, CI/CD, infrastructure automation, monitoring, and alerting.

🎯 Requirements

• Demonstrated success leading engineering teams in a people management role. • Strong software or infrastructure engineering background with hands-on production application experience. • Experience delivering custom internal tools or business applications that support operational or enterprise users. • Experience as a full-stack engineer with working knowledge of frontend and backend technologies. • Experience building software in both private cloud and public cloud environments. • Strong understanding of Agile, CI/CD, automated testing, and release management. • Experience identifying and automating manual operational workflows using software, APIs, event-driven design, orchestration, and AI-enabled approaches. • Familiarity with AI application patterns such as RAG, semantic search, vector-based retrieval, context management, and secure enterprise integrations. • Ability to lead through ambiguity, prioritize effectively, and make practical technical and organizational decisions. • Excellent communication skills across technical and non-technical audiences. • Bachelor’s degree in computer science or a closely related field, or equivalent practical experience. • 5+ years of software and/or infrastructure engineering experience in production environments. • 2+ years of people management experience leading software engineers. • Hands-on experience developing and delivering full-stack applications. • Experience building and operating software in cloud-based environments, including private and public cloud contexts. • Experience implementing or managing CI/CD pipelines and modern software release practices. • Experience collaborating with infrastructure, operations, and security teams in complex enterprise environments. • Strong proficiency in Python and JavaScript, with substantial experience in Node.js and React.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options • Employee resource groups • Commuter support • Employee assistance programs • Tuition assistance • Company-sponsored events